Family Protection Plan Planmember
Guidebook
Index
| Section
1 | Section 2 | Section
3 | Section 4
WELCOME! Thank you for joining Legal
Club of America’s® Family Protection Plan!
For your convenience, we have compiled this guidebook to describe your
plan member privileges. Please read this booklet carefully, as it contains
all the benefits of membership provided by our plan specialists.
Part One - Section
1
Eligibility & Plan Usage
Eligibility
Members and their family may take advantage of this program's benefits
and services. See the definitions in Section three (3) for a complete
description of “Eligible Family Members”.
Plan Usage
Members should use the contact information below to access the services
included in the Family Protection Plan. When using any of the member
service numbers, members must identify themselves as belonging to Legal
Club of America®.
Free & Discounted Legal Care
How to obtain a referral to a plan attorney:
Members obtain all legal referrals by contacting our Legal Club Member
Services Department (MSD), using the toll-free number provided below.
There is no limit to the number of referrals you may receive. When contacting
the MSD a Member Service Representative (MSR) will ask you to identify
yourself and the method by which you became affiliated with Legal Club.
Upon verification of membership they will then ask you to briefly describe
your legal issue at which time they will refer you to a plan attorney
that practices the appropriate area of law, speaks your language and
is conveniently located. If the appropriate plan attorney can not be
immediately identified, the MSR will refer your issue over to the Legal
Club Provider Services Department (PSD). The PSD will call you within
48 hours to make sure the best available referral is given to you.
What to do when contacting plan attorneys:
When contacting a Legal Club plan attorney you must notify the attorney's
receptionist that you are a Legal Club of America member. If for any
reason the plan attorney is unable to assist you please call our toll-free
Legal Club Member Service number for another referral.
Plan attorneys may be out of the office attending to other clients.
As such please allow up to 3 business days for the plan attorney to
respond to your call.
- Member Services number: (800) 305-6816
- Web Tools: www.legalclub.com
- Hours of Operation: 8:00 am – 8:00 pm EST, Monday –
Friday
Identity Theft Services
Identity Theft Restoration
Identity theft advocates will assist you with the restoration of your
identity to its pre-theft state. If you believe you are a victim of
identity theft contact an identity theft advocate using the toll-free
number provided below.
Identity Theft Insurance Claims
When filing an identity theft claim please contact a claims administrator
at the toll free number provided below. Please identify yourself as
a Legal Club of America® policyholder.
- Member Services: (866) 434-3572
- Hours of Operation: 24/7, 365 days per year
Lost or Stolen Credit Card Assistance
Paralegals will assist you with the cancellation and re-issuance of
any lost or stolen identification or credit cards. You will be required
to remain on the line with the paralegal during the process of contacting
your credit card issuers.
- Member Services: (800) 441-6531
- Hours or Operation: 9:00 am – 9:00 pm EST, Monday –
Friday
Tax Preparation & Advice
Your call to the Tax Hotline will be answered by a tax and/or financial
expert who will immediately assist you with your tax and/or financial
planning questions.
- Member Services: (866) 544-4399
- Web Tools: www.taxhotline.net
- Hours of Operation: 9:00 am – 6:00 pm EST, Monday –
Friday
Financial Education & Credit Counseling
Certified counselors are available to assist you with all your financial
education and credit counseling needs.
LifeEvents™ Counseling
Licensed clinicians provide you and each covered family member with
unlimited telephonic counseling for each new issue.
- Member Services: (800) 843-1327
- Hours of Operation: 24/7, 365 days per year
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