Family Protection Plan Planmember Guidebook
Index
| Section
1 | Section 2 | Section
3 | Section 4
WELCOME! Thank you for joining Legal Club of America’s® Family Protection Plan! For your convenience, we have compiled this guidebook to describe your plan member privileges. Please read this booklet carefully, as it contains all the benefits of membership provided by our plan specialists.
Section
1
Eligibility and Plan Usage
Eligibility
Members and their family may take advantage of this program's benefits and services. See the definitions in Section three (3) for a complete description of“Eligible Family Members”.
Plan Usage
Members should use the contact information below to access the services included in the Family Protection Plan. When using any of the member service numbers, members must identify themselves as belonging to Legal Club of America®.
Free & Discounted Legal Care
How to Reach a Plan Attorney:
Members obtain all legal referrals by contacting our Legal Club Member Services Department (MSD), using the toll-free number provided below. There is no limit to the number of referrals you may receive. When contacting the MSD a Member Service Representative (MSR) will ask you to identify yourself and the method by which you became affiliated with Legal Club. Upon verification of membership they will then ask you to briefly describe your legal issue at which time they will refer you to a plan attorney that practices the appropriate area of law, speaks your language and is conveniently located. If the appropriate plan attorney can not be immediately identified, the MSR will refer your issue over to the Legal Club Provider Services Department (PSD). The PSD will call you within two business days to make sure the best available referral is given to you.
Contacting Plan Attorneys:
When contacting a Legal Club plan attorney you must notify the attorney's office that you are a Legal Club of America member. If for any reason the plan attorney is unable to assist you please call our toll-free Legal Club Member Service number for another referral.
Plan attorneys may be out of the office attending to other clients. As such please allow up to 3 business days for the plan attorney to respond to your call.
Free & Discounted Legal Care:
Member Service Representatives are available to assist you with all of your attorney referrals.
- Member Services number: (800) 305-6816
- Web Tools: www.legalclub.com
- Hours of Operation: 8:00 am – 8:00 pm EST, Monday –
Friday
Tax Preparation & Advice
Your call to the Tax Hotline will be answered by a tax and/or financial
expert who will immediately assist you with your tax and/or financial
planning questions.
- Member Services: (866) 544-4399
- Web Tools: www.taxhotline.net
- Hours of Operation: 9:00 am – 6:00 pm EST, Monday –
Friday
Financial Education & Credit Counseling
Certified counselors are available to assist you with all your financial
education and credit counseling needs.
Identity Theft Solutions
Identity Theft Insurance Claims
When filing a personal identity theft claim please contact a claims administrator
at the toll free number provided below. Please identify yourself as
a Legal Club of America® policyholder. Please note the insurance coverage is limited only to the member.
- Member Services: (866) 434-3572
- Hours of Operation: 24/7, 365 days per year
Identity Theft Restoration
Identity theft advocates will assist you with the restoration of your
identity to its pre-theft state. If you believe you are a victim of
identity theft contact an identity theft advocate using the toll-free
number provided below.
Lost or Stolen Credit Card Assistance
Paralegals will assist you with the cancellation and re-issuance of
any lost or stolen identification or credit cards. You will be required
to remain on the line with the paralegal during the process of contacting
your credit card issuers.
- Member Services: (800) 441-6531
- Hours or Operation: 9:00 am – 9:00 pm EST, Monday –
Friday
Identity Monitoring
Identity Monitoring monitors the activity associated with an identity across multiple data sources to detect the type of fraudulent activity that takes place prior to the theft of any individual's identity. Please note the identity monitoring coverage is limited only to the member.
- Member Services: (800) 441-6531
- Hours or Operation: 9:00 am – 9:00 pm EST, Monday –
Friday
Keylogging Defense System™
Our Keylogging Defense System™ helps prevent online identity theft by encrypting every keystroke at the keyboard level and then reroutes those encrypted keystrokes directly to your Internet browser. Visit http://www.KeyloggingDefense.com/key to download and install the Keylogging Defense System™ software.
- Technical Support: (866) 787-4542 or tech-sup@guardedid.com
- Hours or Operation: 9:00 am – 5:00 pm EST, Monday –
Friday
LifeEvents™ Counseling
Licensed clinicians provide you and each covered family member with
unlimited telephonic counseling.
- Member Services: (800) 843-1327
- Hours of Operation: 24/7, 365 days per year
< Next
> |
LEGAL PLANS