Common Occurrences & Resolutions

This section is provided in order to introduce our members to some of the commonalties that exist with the legal system. Many of our members have never used the legal system and as such occurrences that are common to some are foreign to most. Below is a list of common occurrences and resolutions.
Remember that many problems experienced by our members are simply miscommunications between them and the attorney's office. If you are unable to work a problem out on your own, we invite you to call Legal Club of America® for an immediate solution. You can reach Customer Services at (800) 305-6816, Monday through Friday, 9:00am-8:00pm EST.

Why has my attorney not called me back?

This is a very common occurrence. Attorneys are often in deposition or court and as such they may not call back for two or three days. In order to remedy this, the HR Director should ask the employee when they called the attorney and whether or not they have a court date in the next 2-3 days. If so, the employee should call LCOA for immediate intervention and/or reassignment.

Why does the attorney or individual answering the phone say they have never heard of Legal Club of America® or that they do not know if they are a part of the program?

This problem is generally a misunderstanding as a result of a new secretary answering the phone. In addition, many attorneys, like doctors, are part of several plans and as such they sometimes forget the names of all of them, or the fee structure involved. Simply call Legal Club of America® for immediate intervention and/or reassignment.

I believe the attorney assigned to me is too far away.

This is generally not a problem at all. Members need to understand that most legal care can be handled over the phone, by fax or email. If you need to visit the attorney, a one-hour drive to save thousands of dollars, once or twice a year is well worth it. This is truly a case of not being familiar with the legal system. Unlike doctors, who must look at you for treatment, the same is not the case with attorneys. If a local attorney is not available and is needed for a court matter, the Legal Club of America legal staff will scout the area to recruit one. In the mean time, the member can call the attorney assigned for counseling and services.

The attorney is not following the fee schedule.

Attorneys are often part of several plans and as such they confuse fee schedules. First, make sure that you identify yourself as a Legal Club member. If the fee schedule is still not followed, call us immediately so that we can intervene, reeducate the attorney and get things moving in the right direction. If the attorney is not cooperative we will immediately reassign you to another attorney. Our Legal Department professionally manages our nationwide network of attorneys and every quarter "Professionalism Checks" are performed on all of our attorneys. This communication helps to maintain the attorney's awareness of your exclusive fee schedule as a Legal Club member.

The attorney was not nice.

Unfortunately, attorneys can be abrasive. This is not always true but it does happen. Realize that this aggressive and perhaps intimidating attitude may also play to your advantage if it comes time for that attorney to represent you in whatever capacity you require.

My Plan attorney won't take my case.

Accepting a case is left to the personal judgement of the attorney. The attorney may determine that the case lacks merit in which case, they are truly trying to save the member the time and money of pursuing a potential losing case. In addition, the attorney may be too busy to give the member the time and care they require. In either situation, members should call Legal Club of America® and request another attorney. They may use as many plan member attorneys as they like. Results with the next attorney could differ.

Communications

Remember that the majority of perceived problems are usually miscommunications between the member and the attorney's office. A call to Legal Club of America® can always solve this. Follow the guidelines above and first try to solve any problems on your own. However, when in doubt or if your problem persists, call Customer Services at (800) 305-6816, Monday through Friday 9:00am-8:00pm EST.